- All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
- Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
- We do not accept returned items that were sent back directly without notifying us first.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.
|Actions||Time Frames||Amount Refunded|
|Cancellation||Within 48 hours, not shipped||100%||100%|
step1. Submit a return request at Contact Us to Customer Service within 15 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
If you have any further questions, please contact our customer services at email@example.com
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.